FAQs
What types of outerwear does TALLEM offer?
TALLEM specializes in a curated selection of stylish outerwear, including standout pieces such as mid-length coats in vibrant colors and earthy tones. Our collection is designed to blend versatility and comfort, suitable for various seasons and occasions.
How can I determine my size when purchasing outerwear?
To ensure the best fit, we recommend consulting our size guide available on the product pages. This guide provides detailed measurements for each size, allowing you to select the most appropriate size based on your body measurements.
What is the return policy for items purchased from TALLEM?
We have a 15-day return policy, which allows you to request a return within 15 days of receiving your item. The item must be unworn, unused, and in its original packaging with tags attached. Please refer to our return policy for more details on the return process.
Are there any exceptions to the return policy?
Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, sale items and gift cards cannot be returned. If you have questions about a specific item, please contact us for clarification.
How long does it take to process a refund?
Once we receive and inspect your returned item, we will notify you of the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Can I exchange an item for a different size or color?
The fastest way to exchange an item is to return the original item and, once the return is accepted, place a new order for the desired size or color. This ensures that you receive the correct item without delay.
What should I do if my item arrives damaged or defective?
If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly, ensuring your satisfaction with your purchase.
Do you ship internationally?
Yes, TALLEM offers international shipping. Shipping costs and delivery times may vary based on the destination. Please refer to our shipping policy for more information on international orders.